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Information Management Officer - BDO

Software Engineering

We are looking for a highly-motivated Information Management Officer to join Ascent in our Sofia office!

About the role

The Information Management Officer is responsible for developing, implementing, and maintaining effective corporate information and records management practices across the BDO Global Office.

The Information Management Officer will consult and coordinate with stakeholders across the BDO Global Office to incorporate operational requirements, drive organizational effectiveness, and support strategic capability.

The role will work closely with the Senior Manager (Global Corporate Network) and Global Office Management, the Information Management Officer will provide advice and recommendations to BDO Global Office departments on information management standards, policies, and best practices, to better align information management practices with strategic objectives.

What you’ll do

Working within a dynamic technological environment, the Information Management Officer is responsible for maturing the end-to-end cycle of information and record management across the BDO Global Office, including corporate information workflows, system design and implementation, incorporation of relevant standards and best-practice, and management of an overarching approach to information and records management.

Strategy, Planning, and Governance

Develop, maintain and embed an information and record management strategy and practice, establish and manage a range of initiatives to better align information and record management practices, and support organizational capability.

Operational Practices

Implement initiatives to integrate knowledge within internal and shared systems, including portals, websites, document repositories, and document management systems, and formulate policies, processes, and procedures across the end-to-end lifecycle of information and record management, to better guide, shape, and direct organizational practices.

Stakeholder Management

Engage, consult and coordinate with key stakeholders across the BDO Global Office to design, develop and communicate information and record management practices that address firm-specific requirements (where appropriate), to improve consistency and maturity.

Culture, Education, and Training

Define and promote a corporate culture aligned to the principles and objectives of information and record management, to encourage openness, proactive collaboration, and security, and cultivate and distribute appropriate knowledge resources detailing information and record management requirements, practices, and objectives.

Skills and Experience

A bachelor’s degree in business, information technology, data science, information management, or related field, or equivalent work experience.
Certifications in security, records management, information management, or similar, will be well regarded.
Demonstrated experience in developing, maintaining, and embedding information and record management policies, processes, procedures, and standards, ideally within a large organization.

You need to have experience leading information change management initiatives within a large organization and experience in professional services/finance or similar would be advantageous.

It is essential to have excellent communication and interpersonal skills, with the ability to work independently and as part of a broad team to spearhead initiatives and deliver organizational outcomes, project and change management skills, and/or substantial exposure to project-based work structures. It is good if you are familiar with relevant information/privacy practices, legislation and regulation.

Working at Ascent

This is a hybrid role, where you can spend time at the office or work from home. This is a company where your development and learning will be taken seriously, and we'll support your professional development with training and certification, with regular feedback and review.

Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favorably because of their gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you require any reasonable accommodation, please let us know when you apply.

Bulgaria

Full Time

Integration Support - BDO

Service and Support Engineering

We are looking for a highly-motivated Integration Support Specialist to join Ascent in our Sofia office!

About the role

The fundamental purpose of this position is to provide quality IT services, support, and consultation to end-users and support staff in accordance with BDO IT service management processes, to agreed service levels.

In addition to serving as a point of contact for technical users and providing 2nd integration support to 1st and 2nd level support staff, this position supports the implementation and resolution of multiple API issues and integration of a SaaS-based solution with multiple applications and platforms.

The role is set up as hybrid (mostly remote).

What you’ll do

Performance and progress in the following areas will be the priorities for this position:

Support for the Business to integrate localized and in some cases bespoke solutions with SaaS platform APIs, initially as part of the Project and then according to established IT Service Management (ITSM) processes and procedures
Knowledge Management includes the creation of records to document identified workarounds, known errors, and related procedures
Standardization and documentation of common procedures that cannot be easily automated, for execution by other resources or teams, training of team members in the use and execution of manual documented processes
Incident/Problem management which includes monitoring escalated incidents and service requests and liaising with support teams to drive issue resolution and enhance communication with the client

Skills and Experience

Strong years of experience in the development, implementation, and management of platform integrations in addition to the development and support of APIs.
Deep knowledge and experience delivering Information Technology support in a complex, professional environment.
Able to effectively diagnose and resolve issues relating to SaaS platforms and integrations therein.
Confident communicator, able to interface with and effectively communicate with multiple technical stakeholders across various business areas.

You need to demonstrate the ability to quickly acquire knowledge of the support of complex line of business applications and services, teamwork, problem-solving, initiative, and integrity. It is essential to bring excellent English language proficiency and good interpersonal communication skills and be an expert in API Tools (MS Azure, AWS, etc).

It is a plus if you have knowledge of Encoding languages (i.e. JSON – Perl).

Working at Ascent

Bulgaria

Full Time